Butterfly Moon Home Decor

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Terms and Conditions

Welcome to Butterfly Moon Home Decor!

These Terms & Conditions ("Terms") govern your use of our website, the placement of any orders, and your interaction with Butterfly Moon Home Decor ("we," "us," or "our"). By accessing or using our website, placing an order, or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.

1. Definitions

Custom Order: Any item made to your specific design, text, size, or material request.
Design: The specific graphic or text to be burned.
Wood Piece: The specific object (coaster, magnet, sign, etc.) onto which the design will be burned.
Working Day: Monday through Friday, excluding public holidays in the United States of America.

2. Product Description & Process

Hand-Made and Unique: Each item is individually hand-burned (pyrography) on real wood. Every piece of wood has natural variations in grain, color, shape, bark texture, and size (e.g., natural variations of +/- 0.5 inches). Because each item is created by hand, minor differences in design alignment, shading, and paint application are an inherent and celebrated feature of artisan work.
The Burning Process: The design is burned into the wood surface. The depth, color, and texture of the burn can vary based on wood type, grain, and the specific pyrography technique.
Finished Product vs. Proofs: While we strive for accuracy, the colors of the wood and the burned design (including any added paint) as seen on your screen (monitor or mobile device) may differ slightly from the physical product in person. This is due to variations in digital display and photographic lighting.

3. Custom Orders & Design Proofs

Submission and Copyright: You are responsible for ensuring all text for custom orders is spelled correctly. You also warrant that you possess the necessary copyright or licensing permissions for any image or design you submit for us to burn. We are not liable for any copyright infringement resulting from your submissions.
Proofs: For all Custom Orders, we may provide a digital proof of the proposed design for your approval. Approval must be given in writing via email or the platform used. We allow for one (1) minor revision to the design proof. Further revisions may incur an additional fee.
Final Approval: By approving the proof, you are agreeing that the layout, text, spelling, and general design elements are correct. We are not liable for any errors found after the final proof has been approved.

4. Pricing, Payments & Orders

Pricing: All prices are as listed and subject to change without notice. Any sales or promotional prices are valid only during the specified period.
Payments: Full payment (including shipping, if applicable) is required at the time of order for standard items. For Custom Orders, a non-refundable deposit (typically 50% of the total cost, or a full payment, depending on complexity) is required before design work begins. The balance must be paid before shipment. Payments can be made via credit card.
Order Confirmation: An email confirmation will be sent to the address provided upon receipt of your order. This confirmation is a receipt, not an acceptance of order. We reserve the right to decline any order for any reason, including, but not limited to, pricing errors, or inability to produce the custom design.
Changes to Orders: Changes to standard orders must be requested within 24 hours. Once production has started, standard orders cannot be modified. Changes to approved Custom Orders are not possible.

5. Lead Times & Shipping

Lead Times: Lead times for production are as listed on the product pages or in the custom order agreement. These are estimates and depend on current order volume and order complexity. We will communicate any significant delays. Lead times do not include shipping time.
Shipping: Shipping costs are calculated at checkout and vary based on weight and destination. We ship to addresses withing the United States of America. You are responsible for providing an accurate shipping address.
Shipping Times: Estimated shipping times are just estimates. We are not liable for delays caused by postal services.
Damaged Shipments: If your item arrives damaged, you must take photos of the packaging and the damaged item and contact us within two (2) working days of delivery. We will work with you on a replacement or refund, depending on the situation and our assessment of fault. We may require the damaged item to be returned at your cost before processing a replacement.

6. Returns & Exchanges

Custom Orders: Due to their personalized nature, Custom Orders are final and non-refundable, non-returnable, and non-exchangeable. The only exception is if the item arrives damaged, in which case we will follow the Damaged Shipments protocol.
Standard Items: All sales are final. No returns accepted.
Exchanges: We do not offer exchanges.

7. Liability Disclaimer

Natural Materials: Wood is a natural, live material and will continue to change over time. Environmental factors like humidity and sunlight can cause cracking, splitting, or color fading. These natural processes are not considered defects, and we are not liable for any such changes.
Artistic Variation: The hand-burned and hand-painted nature and specific wood grain, coloration, shape and size may create variations. You acknowledge and accept that your product is one-of-a-kind, and minor differences from any product image are expected. Furthermore, because we paint each item by hand, we may sometimes vary the colors used in a single design. This creates a truly unique and artisanal piece, ensuring that no two pieces are exactly alike.
Limitation of Liability: Our total liability for any claim arising out of your purchase or use of our products is limited to the purchase price of the specific product. Under no circumstances will we be liable for any indirect, consequential, or incidental damages.

8. Disclaimers for Online Presentation

Digital Displays: You understand and accept that the colors of wood grain and burned designs (including added paint) can vary significantly across different monitor settings, screen resolutions, and digital devices. The actual physical product colors may not match the colors shown on your screen precisely.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or placement of orders after any modifications constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms and your purchase are governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of laws principles.

11. Contact Information

For any questions about these Terms, please contact us at:

Butterfly Moon Home Decor - info@butterflymoonhomedecor.com

Effective Date: January 1, 2021

Last Updated: March 27, 2026

Welcome to Butterfly Moon Home Decor ("we," "us," or "our"). We understand the importance of privacy and are committed to protecting the personal information that you provide when visiting our website or placing an order with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Definitions

Personal Information: Any information that can be used to identify an individual, such as name, email address, mailing address, or phone number.
Customer: An individual who visits our website, places an order, or provides us with personal information.
Website: www.butterflymoonhomedecor.com

2. Information We Collect

We collect information to provide you with our products and services. The types of information we collect include:

Information You Provide Directly:

Contact Information: Name, email address, mailing address (for billing and shipping), and phone number.
Order Details: Information about the products you purchase, including design choices, personalization text, and wood type.
Payment Information: For custom orders where a direct payment method is used, we may collect billing information (though we strongly recommend using a third-party payment processor).
Communications: Information you provide when contacting us via email, our website, or on social media.

Information Collected Automatically (Cookies and Tracking):

Device Information: IP address, browser type, operating system, and the device you use to access our website.
Website Usage Data: Information about how you interact with our website, such as the pages you visit, the links you click, and the time spent on each page.
Cookies: We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and show you personalized ads. You can manage your cookie preferences in your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Order Fulfillment: To process your orders, create custom products, ship your purchases, and communicate with you about your order status.
Customer Service: To respond to your inquiries, provide support, and address any issues you may have.
Communication: To send you transaction-related communications, updates about our products and services, and promotional offers (with your consent, where required).
Website Improvement: To analyze website usage, troubleshoot problems, and make enhancements to our website.
Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors (e.g., [List specific processors like Stripe, PayPal, Square]), shipping carriers (e.g., [List specific carriers like USPS, UPS, FedEx]), and email service providers. These service providers are only allowed to use your information for the specific purposes we direct.
Legal Requirements: We may disclose information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information with other third parties with your explicit consent.

5. How We Safeguard Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. We use security technologies and procedures, such as:

Secure Payment Processing: We strongly recommend using trusted third-party payment processors that use industry-standard security measures (e.g., PCI compliance) to protect your payment information.
Secure Data Storage: If we store your information, we use secure servers and take reasonable steps to restrict access to only authorized personnel.
Data Minimization: We only collect and store the information that is necessary for the purposes outlined in this policy.

6. Your Rights (GDPR/EU/UK/CCPA/US)

Depending on your location and the laws that apply to you (e.g., GDPR in the EU/UK or CCPA in California), you may have certain rights regarding your personal information, including:

Right of Access: The right to request a copy of the personal information we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): The right to request that we delete your personal information, subject to certain exceptions.
Right to Restrict Processing: The right to request that we limit the processing of your personal information.
Right to Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Object: The right to object to the processing of your personal information, including for direct marketing purposes.
Right to Opt-Out (CCPA): California residents have the right to opt-out of the "sale" of their personal information (as broadly defined by the CCPA). We do not sell personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law (e.g., for tax or legal compliance). When we no longer need to retain your information, we will securely delete or anonymize it.

8. International Data Transfers

If you are located outside of the United States of America, please note that your personal information may be transferred to, and processed in, the United States of America, where the data protection laws may differ from those in your jurisdiction. By providing your information, you consent to this transfer.

9. Children's Privacy

Our products and website are not directed to children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or placement of orders after any modifications constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Butterfly Moon Home Decor

info@butterflymoonhomedecor.com

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